Contact

Elmbank Group Practice
Foresterhill Health Centre
Westburn Road
Aberdeen
AB25 2AY

Telephone: 0345 33 70 710

Prescriptions: 01224 558177

Out of Hours: 111

Our telephone line has 4 options to choose from:

Option 1 – Emergencies Only

For genuine medical emergencies and life threatening conditions such as:

• Heart attack symptoms
• Stroke symptoms
• Breathing difficulties/shortness of breath
• Heavy bleeding
• Severe allergic reaction
• Palliative care

Available: 08:30 – 17:00

Alternatively you can call our Duty phone on 07772 581 583

Available: 08:00 – 08:30 and 17:00 – 18:00

Option 2 – Appointments

This option allows you to book:

• Advice line
• Pre-bookable Face to Face appointments with a Clinician
• Pre-bookable Telephone appointments with a Clinician
• Nurses appointments
• Physio appointments
• Listening Service

Available: 08:30 – 17:00

Option 3 – Results

Please note that we do have a strict policy regarding confidentiality and data protection. In this respect we will only give out results to the person they relate to unless that person has given prior permission for their release or if they are not capable of understanding them.

If you have had any tests or scans done at the hospital or private clinic these results will take longer to come back than results sent by our practice or the CTAC hubs.

Please allow 3-5 working days for tests done at the hospital or private clinic.

Please allow up to 6-8 weeks for the practice to receive any scan results. You can contact the hospital department before this time if you want to check the progress of your result.

Available: 11:30 – 15:00

Option 4 – Repeat Prescriptions

You can use this line to order repeat prescriptions.

Follow the instructions on the phone line. Please make sure that you state the quantity and strength of the medicine in your phone request.

Available: 24hrs

Option 4 – Enquiries

You can use this line to ask our reception staff any questions you may have regarding the practice. Please note that our reception staff are not medically trained so may not be able to answer all of your queries. They will however be able to advise you who to speak to or where to go.

Additionally you can use this line to:

• Request a Sickline
• Track a prescription
• Clarify appointment times and dates

Available: 08:30 – 17:00