Nursing Team

The nurses work with the doctors, undertaking investigations and treatments. Some of the nurses are trained to offer an assessment service and minor illness treatment. They also run screening clinics. Please feel free to seek their advice.

Administration

Kirsty Adleigh Operations Manager

Kirsty is responsible for the management of administrative duties and staff in the practice.

Administration

The practice has a dedicated administration team who deal with referrals, organisation, patient queries and various tasks. Any recall or other invitation letters you receive will usually have been searched for and implemented by our admin team. Our administrators play an important role in dealing with various tasks which don’t require clinical expertise, in order to allow our clinical team to better focus on treating patients.

Care Navigators

We are thrilled to share an exciting update with you that reflects our reception team’s commitment to our patients, and learning how to navigate them across the broad range of services the practice, and attached team provide. Effective immediately, our reception team and receptionists name will be: Care Navigation and Patient Services/Care Navigators.

This decision to change our team name is a testament to the growth and training of our team. We believe that our new team name better captures what our team can do for you.

Care Navigator Role and Responsibilities

Welcome patients and visitors and help them find where they need to go.

Answer phone calls and help answer questions patient have.

Navigate patients to the relevant service where possible, e.g. Dentist, Pharmacy, Optician, Health Visitor, Midwife and Hospital, doctor or nurse.

Help patients make, cancel or reschedule appointments.

Register new patients to the practice.

Ordering prescriptions, updating patient details and processing sick notes.

Help patients to request medical reports, their medical records and take payment for private services (e.g. DVLA medicals)

Attached Staff

Pharmacists

The practice has an employed pharmacist, working a few hours most days.

A full dispensing service is available in the Health Centre pharmacy. The opening hours are Monday to Friday 09:00 – 13:00 and 13:30 – 18:00.

Community Nurses

A district nurse service is offered by the practice to carry out skilled nursing care for patients in their own homes and to teach and support those persons who are giving continuous basic care to the patient.

The district nurses can be contacted Monday – Friday between 08:00 – 08:30 and 13:30 – 16:00 by telephoning 01224 559140

Health Visitors

The health visiting service aims to promote individual, family and public health. They are involved with patients of all ages with a wide range of problems. For further information or help please ask for a copy of their leaflet or telephone 01224 559140